Privacy Policy

Last updated: May 2026

This Privacy Policy describes how Gilliflower Floral Studio collects, uses, and handles your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following personal information:

  • Name and contact details (email address, phone number, delivery address)

  • Order and payment information

  • Communications you send us (via contact forms, email, or social media)

  • Website usage data (via cookies and analytics tools)

We only collect information that is necessary to provide our products and services to you.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your order or enquiry

  • Send you marketing communications where you have opted in

  • Improve our website and services

  • Meet our legal obligations

How We Store and Protect Your Information

Your information is stored securely via our website platform and payment processor. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Third Parties

We do not sell or share your personal information with third parties except where necessary to fulfil your order (e.g. delivery providers) or as required by law. Our website may use third-party services including: Google Analytics, Square, and Squarespace Email Campaigns.

Cookies

Our website uses cookies to improve your browsing experience and collect anonymous analytics data. You can disable cookies in your browser settings, though this may affect some website functionality.

Marketing Communications

If you have subscribed to our newsletter or opted in at checkout, we may send you updates, promotions, and floral inspiration. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Make a complaint about how we handle your information

To exercise any of these rights, please contact us.

Complaints

If you believe we have mishandled your personal information and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.